Resolutions Center Manager at State of Arizona -- Department of Economic Security
Location:
Gilbert, Arizona
Industry:
Information Technology and Services
Work:
State of Arizona -- Department of Economic Security since Jul 2011
Resolutions Center Manager
Primus Pharmaceuticals Nov 2010 - Jul 2011
IT Administrator
Sage Mar 2008 - Jul 2009
Customer Support Analyst
Axway Feb 2005 - Oct 2007
Product Support Specialist
Designing Concepts 2001 - 2004
Design Consultant/Co-Owner
Education:
Drexel University 2009 - 2010
MS, Library and Information Science
Maryville University of Saint Louis 1988 - 1994
BS, Information Systems Management
Skills:
Customer Service Customer Satisfaction HDI KCS Help Desk Support Microsoft Office Windows Server System Administration Project Management Digital Libraries Knowledge Management ITIL IT Service Management Oracle SQL Microsoft SQL Server SQL Performance Metrics Network Administration Team Leadership Team Building Motivation Problem Solving Certified HDI Support Center Manager Integration Process Improvement Troubleshooting IT Management
Whittier Christian School Yorba Linda CA 1977-1980, Brea - Olinda Friends Christian School Brea CA 1981-1984, Tuffree Junior High School Placentia CA 1984-1986