NetSpend Corporation - Austin, Tx since Nov 2012
Senior Project Manager
Dell - Round Rock, Texas Feb 2008 - Jun 2012
Global Service Desk Program Manager
Dell Feb 2005 - Feb 2008
Services Brand Manager, SMB Marketing
Dell Sep 1999 - Aug 2005
Senior Manager, Consumer Technical Support
Education:
Grapevine High School 1979 - 1982
Skills:
Business Process Improvement Cross Functional Team Leadership Service Delivery Vendor Management Program Management Itil Management Call Centers Change Management Customer Experience Customer Satisfaction Six Sigma Strategy Leadership Team Leadership Team Building Technical Support It Service Management Contact Center Management Troubleshooting Help Desk Management Continuous Improvement Help Desk Support Sharepoint Call Center People Management