Walgreens Nov 2008 - Sep 2013
Group Operations Manager
Mercy Health (Formerly Catholic Health Partners) Sep 1998 - Nov 2007
Regional Call Center Manager
Choicecare Aug 1991 - Sep 1998
Supervisor, Employer Support Services
Education:
Xavier University 1994 - 1996
University of Cincinnati
Skills:
Call Centers Customer Service Team Building Performance Management Process Improvement Management Employee Relations Time Management Employee Training Recruiting Coaching Team Leadership Insurance Sales Operations Inventory Management Strategic Planning Project Management Retail Account Management Employee Benefits Business Process Improvement Microsoft Excel Data Analysis Microsoft Office Microsoft Word Organizational Development Healthcare Customer Satisfaction New Business Development Operations Management Marketing
Interests:
Children Civil Rights and Social Action Poverty Alleviation Human Rights Arts and Culture Health
Regional Call Center Manager At Mercy Health Partners