Deborah Gwyn O'Hara from Redlands, CA, age 61

Owner And Cruise Specialist And Travel Consultant

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Location:

Midland, TX

Industry:

Higher Education

Work:

Princess Cruises - Santa Clarita since Dec 2012
Cruise Vacation Planner
Princess Cruises since Nov 2004
Employee of Princess Cruises
Princess Cruises - Santa Clarita, California Mar 2011 - Nov 2012
Consumer Sales & Support Department /Princess Pal for my Team
Princess Cruises Nov 2010 - Mar 2011
Reservations
Princess Cruises Mar 2007 - Feb 2011
Crew Incidents Asst Coordinator/Employee Relations/Fleet Personnel

Education:

Pierce College 1997 - 2000
AA, Business, Marketing & Human Resources S.F.V. Business College 1994 - 1995
Certification, Business Administration and Management, General

Skills:

Human Resources
Customer Service
Training
Customer Satisfaction
Management
Cruises
Event Planning
Tourism
Event Management
Hospitality
Marketing
Leadership
Sales
Team Building
Strategy
Employee Relations
Teamwork
Vacation
Microsoft Office
People Skills
Hospitality Industry
Travel Management
Employee Benefits
Project Planning
Customer Relations
Direct Sales
Office Administration
Trade Shows
Travel Planning
Business Travel
Organizing
Database Administration
Organizational Development
Team Leadership
Administrative Support
Spreadsheet Design
Organizational Leadership
Marketing Management
Microsoft Excel
Social Media
Microsoft Word
Events Coordination
Special Events Coordination
Office Management
Entertainment
Change Orders
Project Coordination
Project Engineering
Capital Budgeting
Software Project Management

Interests:

Children
Environment
Education
Animal Welfare
Health

Awards:

Top 5 Close Ratio
Rebecca Poage - Supervisor
Sales volume for the month of April
Top 5 Close Ratio
Rebecca Poage - Supervisor
Volume of Sales for the month of May
Top 5 Close Ratio
Bob Oster - Supervisor
Volume of sales for the month of June
Over all Employee Performance Excellence
Bob Oster - Supervisor
Excellence in all Categories: Customer Service, Close Ratio, Impact Scores, Availability and Job Performance
Top 5 Close Ratio
Bob Oster - Supervisor
Volume of sales for the month of July
Over all Employee Performance Excellence
Bob Oster - Supervisor
Best scores in all Categories; with 100% Impact score
Top 5 Close Ratio
Bob Oster - Supervisor
Volume of sales for August
2 - Letters of Commendations
Jennifer Wright - Manager & Marsha Patrick - Director
Debbie was given, 2 Letters of Commendations for: Performing Excellent and Outstanding Service with a Passenger for 2 separate experiences. Our Passengers sent a letter of recommendation on Debbie's performance as an employee of Princess Cruises, and as, their personal experience working with an agent being the best.
A Letter of Commendation
Jennifer Wright - Manager & Marsha Patrick - Director
Debbie was given, a Letter of Commendation for: Performing Excellent and Outstanding Service with a Passenger. Our Passenger sent a letter of recommendation on Debbie's performance as an employee of Princess Cruises, and as, their personal experience working with an agent being the best.
Top Closer Ratio at 10% being the Best Over all Performance
Dana Sanders - Manager
Top Sales closer for the Month of August
Over all Employee Performance Excellence
Bob Oster - Supervisor
Best scores in all Categories; with 100% & 110.00 % Impact score
Top 5 Close Ratio
Michelle Vazin - Acting Supervisor
Volume of Sales for the month of September
Over all Employee Performance Excellence
Angie Allison - Supervisor
Best scores and excellence in all Categories
Top Closer Ratio at 10% being the Best Over all Performance
Dana Sanders - Manager
Top Sales closer for the Month of September
Top 5 Close Ratio
Angie Allison - Supervisor
Top Sales closer for the month of October
3 - Letters of Commendations
Dana Sanders - Manager and Marsha Patrick - Director
Debbie was given, 3 Letters of Commendations for: Performing Excellent and Outstanding Service with a Passenger for 3 separate experiences. Our Passengers sent a letter of recommendation on Debbie's performance as an employee of Princess Cruises, and as, their personal experience working with an agent being the best.
The Top Close Ratio
Angie Allison - Supervisor
The top sales closer with the highest score for the month of November.
Top Closer Ratio at 10% being the Best Over all Performance
Dana Sanders - Manager
Top Closer in Sales for the month of November
Top Closer Ratio at 10% being the Best Over all Performance
Angie Allison - Supervisor
Number one sales closer for the month of December 2011 and Best Over all Performance in her department
Letters of Commendations
Dana Sanders- Manager and Marsha Patrick- Director
Debbie was given, 2 Letters of Commendations for: Performing Excellent and Outstanding Service with a Passenger for 2 separate experiences. Our Passengers sent a letter of recommendation on Debbie's performance as an employee of Princess Cruises, and as, their personal experience working with an agent being the best.
Top 5 Close Ratio
Angie Allison - Supervisor
Sales volume for the month of January
Top 5 Close Ratio
Rebecca Poage - Supervisor
Sales volume for the month of February
Top 5 Close Ratio, Top Closer Ratio at 10% being the Best Over all Performance
Rebecca Poage - Supervisor
Sales volume for the month of March Top closer for the March and over-all Performance
Top 5 Close Ratio
Rebecca Poage - Supervisor
Sales volume for the month of June
Top 5 Close Ratio
Rebecca Poage - Supervisor
Sales volume for the month of July
Top 5 Close Ratio
Rebecca Poage - Supervisor
Sales volume for the month of August
Top 5 Close Ratio
Rebecca Poage - Supervisor
Sales volume for the month of September
Top 5 Close Ratio
Sandi Smith
Sales volume for the month of October
Top 5 Close Ratio
Sandi Smith - Supervisor
Sales volume for the month of November
Top 5 Close Ratio, Top Closer Ratio at 10% being the Best Over all Performance
Monique Gasile - Supervisor
Sales Volume for the month of December part of being in the Consumer Sales Support Department. Number one sales closer for the month of December 2012 and Best Over all Performance in her department
Letters of Commendation for 2012
Dana Sanders, Jen Wright - Managers, Marsha Patrick- Director and Robert Morgenstern- V.P. Consumer Sales
Debbie has been recognized of excellent customer service she has provided throughout the year of 2012. She has made 13 separate customers’ experience with Princess Cruises a great one. Her performance and behavior with these particular customers embodies our C.R.U.I.S.E. Cornerstone Statement. Thus, we would like to quote the section in statement which we feel best illustrates her performance. “The reputation of our Company and our department will be in our hands, and we will make an impression. The impressions will either be good or it will be bad, and we as individuals will have spoken to our customers more loudly than all of our Company’s efforts put together.” For such great performance we are very thankful and very proud of your achievement. Thanks for your outstanding Consummate Host Service! Great Job!

Certifications:

Fda Medical Device Reporting For Voluntary Reporters
Medical Device Reporting For Manufacturers and Importers
Professional Human Resources Shrm
License 15021356213666
License 15021154213256
License 01744159