Charter Communications
Smb Sales Support Supervisor
Charter Communications
Customer Service Supervisor
Bright House Networks 2005 - 2008
Learning and Development Training Professional
Education:
Cleveland State Community College
Mid Florida Tech
Herzing University
Skills:
Telecommunications Training Troubleshooting Customer Service Leadership Management Wireless Technologies Voice Over Ip Team Leadership Team Building Contact Centers Customer Satisfaction Interviewing
Priority Resolution Supervisor at Bright House Networks
Location:
Orlando, Florida Area
Industry:
Telecommunications
Work:
Bright House Networks since Sep 2006
Priority Resolution Supervisor
Bright House Networks 2004 - 2006
Training Specialist
SunTrust Bank 2002 - 2003
Business Banking Representative
Sharpshooter Spectrum 2000 - 2002
Lead/Trainer
Charleston Hosiery 1995 - 2000
Management Information Services
Education:
Herzing College 2001 - 2003
Chattonooga State College
Cert, Access
Mid-Florida Technical Institute
Skills:
Call Center Troubleshooting Telecommunications Avaya Customer Service Process Improvement Training IP Customer Experience Computer Network Operations Customer Satisfaction Technical Support Leadership Wireless Networking Windows Wireless Budgets Time Management Telephony VoIP Integration Direct Sales Computer Hardware Team Building Program Management Team Leadership Vendor Management Human Resources