Deborah A Thompson

Address:

610 Ellamount Ct, Atlanta, GA 30331

Phone:

7708197810

VIN:

1HGCM56827A066793

Make:

HONDA

Model:

ACCORD

Year:

2007

US Patent:

7178170, Feb 20, 2007

Filed:

Oct 12, 2005

Appl. No.:

11/249090

Inventors:

Deborah A. Thompson - Marietta GA, US

International Classification:

A41D 13/04

US Classification:

2 48

Abstract:

The present invention provides a lap bib for use in a vehicle or the like. The lap bib includes a lap portion for covering the lap of a user, an abdomen portion for covering the abdomen of the user, and an attached closure band for conveniently stowing and transporting the lap bib when not in use. Advantageously, the lap bib protects the user's clothing while the user is eating or the like in an automobile; on a bus, train, or boat; in an airplane; at their desk; or the like.

US Patent:

8416941, Apr 9, 2013

Filed:

Apr 15, 2011

Appl. No.:

13/087815

Inventors:

Chad Vos - Erie CO, US
Deborah Thompson - Denver CO, US
Josh Larrabee - Denver CO, US

Assignee:

Convergys Customer Management Group Inc. - Cincinnati OH

International Classification:

H04M 3/42

US Classification:

37921801, 37922108, 704275, 705 8, 709200, 709223

Abstract:

Embodiments of the technology disclosed herein provide an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.

US Patent:

7995735, Aug 9, 2011

Filed:

Apr 15, 2004

Appl. No.:

10/825645

Inventors:

Chad Vos - Erie CO, US
Deborah Thompson - Denver CO, US
Josh Larrabee - Denver CO, US

International Classification:

H04M 3/42

US Classification:

37921801, 37922108, 704275, 705 8, 709200, 709223

Abstract:

Embodiments of the technology disclosed herein provides an overall, or holistic view, of an enterprise's interaction with its customers. These embodiments can also provide a holistic view of other types of interactions. In one particular embodiment, a system collects and aggregates information related to user inquiries and/or response generated by different types of response systems. Such an embodiment could collect data about phone response system activities and aggregate that information with data about automated response system activities. Other embodiments collect and aggregate information related to customer information, contact resolutions and other information. Other embodiments of the disclosed technology generate reports based on aggregated information and/or generate recommendations to address problems with the individual response systems or the overall strategy for responding to customer inquiries.