Intel Corporation Chandler, AZ Aug 2014 to Dec 2014 Instructional Designer/Developer IIIMicrosoft Dynamics CRM Roll Tempe, AZ Dec 2013 to Jun 2014 Instructional DesignerCSAA Insurance Group
Dec 2011 to Sep 2013 IT Applications Analyst III, PAS Environments OperationsThe TriZetto Group Phoenix, AZ Apr 2011 to Dec 2011 Senior Technical WriterSystrends USA Tempe, AZ Oct 2009 to Oct 2011 Information DeveloperEldorado Computing Phoenix, AZ Apr 2010 to Dec 2010 Senior Information Designer/DeveloperMany clients Phoenix, AZ Jan 1986 to Sep 2009 Information Design/Development, Technical Illustration, Presentation Graphics, Curriculum Design, Proposals
Education:
Institute for Cultural Affairs Phoenix, AZ 1999 to 1999 Participatory Strategic Planning; Group Facilitation MethodsInformation Mapping Waltham, MA 1999 to 1999 Developing Policies, Procedures, and Documentation; Writing for Online DeliveryUser Interface Engineering North Andover, MA 1999 to 1999 Product Usability Survival; Techniques for Complex Applications; Rapid PrototypingDrexel University Philadelphia, PA Bachelor of Science in Design & Merchandising
Skills:
Graphic design, content strategy, content management, information architecture, information design, Information Mapping, group facilitation, GUI prototyping (high and low fidelity)
Business, Technical, And Visual Communication -- Focusing On Usability Of Artifacts
SnagIt FrameMaker Captivate SharePoint RoboHelp Content Management Technical Writing User Interface Design Online Help Business Analysis Technical Communication XML MS Project Information Mapping Adobe Acrobat User Experience Publishing Needs Analysis Manuals Testing Dreamweaver Business Process Management CMS Technical Documentation Camtasia Project Management E-Learning HTML SDLC Information Architecture Web Applications Software Documentation Usability Testing Content Development Software Development Visio Photoshop Requirements Gathering Usability Drupal Web Content Instructional Design CSS Agile Methodologies Training Editing Agile Project Management User-centered Design Accessibility
Honor & Awards:
Outstanding Contribution to the Redesign of an Online Help System for a client of TM Information Services, 2010
Distinguished Chapter Service Award, Society for Technical Communication, 1998
Distinguished Communication, "Devl's Advocate" internal newsletter, Society for Technical Communication, 1997-1998