AT&T Mobility since Jul 2007
Operations Team Manager
osullivan 1996 - 2007
Customer Service Manager
O'Sullivan Industries 1996 - 2007
Customer/Consumer Services Manager
Education:
Everest College - Colorado Springs 1994 - 1995
Royal High School 1989 - 1991
Skills:
Telecommunications Leadership Management Team Leadership Strategic Planning Operations Management Call Centers Customer Satisfaction Forecasting Team Building Customer Experience Customer Retention Vendor Management Cross Functional Team Leadership Customer Service Wireless Leadership Development Process Improvement Project Management Account Management Coaching Business Process Improvement Human Resources Time Management Contact Centers Six Sigma Customer Relationship Management Call Center Inventory Management Wireless Technologies Training Microsoft Office Data Analysis Contingency Planning Crisis Management Sop Development Workforce Management Recruiting Kronos Hr Policies U.s. Family and Medical Leave Act Labor Relations Labor and Employment Law Root Cause Analysis Benefits Administration
Burnside Scholastic Elementary School Chicago IL 1964-1969, Charles R. Drew School Chicago IL 1970-1971, Frank L. Gillespie Elementary School Chicago IL 1970-1972
Debbie Samuels (1972-1976), Samuel Giles (1971-1975), elaine scheidt (1963-1967), Ann Balitsky (1964-1968), Michael Kane (1967-1971), michael gonzalez (1989-1993)