Experienced with call center service ope... • multi-line phone usage • data entry • complaint handling • and dispute resolution Ability to under... • Microsoft Excel & Microsoft Word (av...
Precash Houston, TX Oct 2010 to Jun 2013 Customer Service RepresentativeCitigroup Irving, TX Nov 2008 to Jul 2010 Account Resolution SpecialistACS Fort Worth, TX Apr 2008 to Aug 2008 Customer Service Representative
Education:
Woodlawn Magnet High School Shreveport, LA May 2005 High School Diploma in English
Skills:
Experienced with call center service operations, multi-line phone usage, data entry, complaint handling, and dispute resolution Ability to understand customer needs and guarantee delivery of company's commitment Ability to efficiently work with Citrix, Microsoft Excel & Microsoft Word (average of 60 WPM) Experienced in handling confidential paperwork and posses good filing and organizational skills Substantial experience and outstanding skills in customer service Accustomed to working in fast paced environments with the ability to think quickly and successfully handle different clients Excellent interpersonal skills & ability to work well with others Exceptional leadership abilities concerning team initiatives