Sr. Customer Service Specialist at Frontier Communications
Location:
Carmel, Indiana
Industry:
Telecommunications
Work:
Frontier Communications - Carmel, Indiana since Oct 1986
Sr. Customer Service Specialist
Verizon Apr 2000 - Aug 2006
Sales Support Supervisor
Verizon May 1997 - Apr 2000
Sales
Verizon Apr 1994 - May 1997
Maintenance Associate
Verizon Sep 1991 - Mar 1994
Business Operations
Education:
University of Phoenix 2003 - 2010
Skills:
Telecommunications Managed Services Call Center CPE Telephony Account Management Salesforce.com Customer Retention Solution Selling VoIP Sales Operations Call Centers T1 Direct Sales Professional Services Customer Service Management Team Leadership Broadband Sales Process Customer Satisfaction Sales Process Improvement Program Management Coaching Training DSL Wireless Analysis Networking Ethernet Customer Experience Avaya Troubleshooting
Keller Williams Realty Plano since Oct 2004
Realtor
EXE Technologies (acquired by SSA Global, now Infor) - Dallas/Fort Worth Area 1998 - 2005
QA Manager, Business Analyst, Operations Consultant
Parkland School Cranbrook Saudi Arabia 1976-1979, Prince Charles Secondary High School Creston Saudi Arabia 1977-1981, Mt. Baker High School Cranbrook Saudi Arabia 1979-1981
Community:
Oral Opper, Mildred Bignell, Sandra Righton, Jim Bailey