Terrellcom - Detroit, Michigan since Jan 2000
IT Technician
Teksystems Apr 1994 - Aug 2012
Telecommunications Technician
Ameritech- SBC Aug 1996 - Jan 2000
Systems Technician
Education:
University of Phoenix Detroit Campus 2009 - 2014
Bachelor of Applied Science (B.A.Sc.), Information Security Systems
Skills:
Troubleshooting Structured Cabling PBX Digital Surveillance Fiber Optic Cable Problem Solving Hardware Installation Install Network Installation Routers Customer Service Customer Satisfaction Customer Experience Customer Insight Key Systems Hubs Walkthroughs Surveying SDLC Customer Oriented Customer Support Switches Windows 7 Microsoft Windows 98 Windows Microsoft Office Microsoft Excel Microsoft Word Network Topology Software Installation Networking Site Surveys Disaster Recovery Cat5 System Deployment Network Administration Telecommunications Management Visual Basic Visio ERP Implementations Agile Methodologies Nortel Avaya Windows Server Active Directory XP VPN Servers Wireless Networking Help Desk Support