Dinara Tonoyan Sammartino

Sales Associate

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Location:

160 Riverview Ave, North Arlington, NJ 07031

Industry:

Consumer Services

Work:

Century 21
Sales Associate
Healthfirst Jul 2014 - Jul 2015
Relationship Coordinator Supervisor
Horizon Blue Cross Blue Shield of New Jersey Oct 1997 - Jan 2014
Supervisor
Kaye Insurance Associates Apr 1992 - Oct 1997
Claims Examiner

Skills:

Management
Training
Employee Benefits
Customer Service
Leadership
Policy
Claim
Sales
Temporary Placement
Hiring
Call Centers
Interviews
Insurance
Quality Assurance
Microsoft Office
Outlook
Executive Management
Analysis
Health Insurance
Powerpoint
Communication
Team Leadership
Microsoft Excel

Certifications:

New Jersey Real Estate License

Dinara Sammartino North Arlington, NJ

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Work:

Horizon Blue Cross Blue Shield of New Jersey

Sep 2003 to Jan 2014
Supervisor/Team Leader Horizon Blue Cross Blue Shield of New Jersey

Dec 2000 to Sep 2003
Quality Analyst/Quality Coach Horizon Blue Cross Blue Shield of New Jersey

Oct 1997 to Dec 2000
Member Services Coordinator Kaye Insurance Associates

1993 to 1997
Claims Examiner Kaye Insurance Associates
New York, NY
1992 to 1993
Secretary

Education:

Phillips Business School
Jersey City, NJ
Nov 1988 to Feb 1989
Word Processing School of Business Machines
Jersey City, NJ
Oct 1987 to Feb 1988 Dickinson High School
Jersey City, NJ
1987

Skills:

Healthcare services management professional, championing exceptional customer service for 16+ years, with over 10 years of leadership experience. Skilled in maximizing the performance of people and effectively motivating employees to attain organizational goals and exceed customers expectations. 6+ years managing Medicare Advantage and OEV call center teams. Call center monitoring, coaching/training and quality skills. System knowledge: Nasco, TPX, Avaya CentreVu, Viewer, Witness, Lotus Notes, Microsoft Office (Word, Excel, Outlook etc.)