Blackboard Aug 2016 - Jan 2018
Manager, Client Support
Wmata Apr 1, 2015 - Mar 2016
It Customer Support Manager
Ost, Inc. Mar 2013 - Jul 2014
Enterprise Group and Service Desk Lead
Ost, Inc. Jun 2008 - Mar 2013
Service Desk Lead
General Dynamics Information Technology May 2005 - May 2008
Service Desk Support Specialist
Education:
Howard University 1996 - 2000
Bachelors, Bachelor of Business Administration, Computer Information Systems
Skills:
Customer Service Customer Relations Active Top Secret Security Clearance Itil Certified Process Improvement Technical Support Project Planning Analysis Call Centers Requirements Analysis Testing Management Service Desk Training Itil Cross Functional Team Leadership Databases Sdlc Sharepoint
Optimal Solutions & Technology Hyattsville, MD Mar 2013 to Jul 2014 Enterprise Group/Service Desk LeadOptimal Solutions Technologies, Inc Washington, DC Jun 2008 to Mar 2013 Service Desk LeadGeneral Dynamics Information Technology Chantilly, VA May 2005 to May 2008 Service Desk Support SpecialistAccenture Reston, VA Jul 2000 to Jul 2001 Analyst
Education:
Howard University May 2000 BBA in Computer Information Systems