Capital One Dec 2013 - Apr 2015
Process Improvement Manager - Call Center
Chase 2011 - 2012
Customer Assistance Manager - Spoc
Bank of America 2009 - 2011
Risk Operations Manager
Bank of America 2008 - 2009
Dialer Analytics Manager
2008 - 2009
Lead Reporting Analyst
Education:
University of Phoenix
Masters, Business Administration
Chaminade University of Honolulu
Associates, Associate of Arts, General Studies
Louisiana State University
Bachelors, Bachelor of Science, Business Management and Administration, Business Management, Administration
Skills:
Financial Services Process Improvement Analysis Sql Microsoft Excel Visio Sharepoint Crystal Reports Access Tableau Risk Management Customer Service Training Management Mortgage Banking Loan Servicing Microsoft Word Nice Powerpoint Leadership Mortgage Lending Change Management Loss Mitigation Default Financial Risk Consumer Lending Negotiation Loans Coaching Credit Microsoft Powerpoint Microsoft Access Msp As400 Qa/Uat Testing Avaya Dialer Aspect Acd Business Process Improvement
Interests:
Military Veteran Disaster and Humanitarian Relief American Red Cross Volunteer
Quality Limousine
Chief Executive Officer and President
Communicar Mar 1973 - Aug 1989
Executive Vice-President
Skills:
Contract Negotiation Start Ups Operations Management Sales Management New Business Development Customer Service Logistics Salesforce.com Supply Chain Business Strategy Strategic Planning Team Building Negotiation Change Management Supply Chain Management Trucking
Donald Barfield 2006 graduate of Golden Valley High School in Merced, CA is on Classmates.com. See pictures, plan your class reunion and get caught up with Donald and other high school alumni