Donald Hoyt House

US Patent:

6370574, Apr 9, 2002

Filed:

Dec 16, 1998

Appl. No.:

09/212900

Inventors:

Donald Andrew House - Acworth GA

Assignee:

Witness Systems, Inc. - Alpharetta GA

International Classification:

G06F 15173

US Classification:

709224, 709208, 379 34, 379265, 707507

Abstract:

The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location, by use of a multiple bounding rectangles technique. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.

US Patent:

6510220, Jan 21, 2003

Filed:

Mar 12, 1998

Appl. No.:

09/041460

Inventors:

Donald Andrew House - Acworth GA
Rebecca L. McDougal - Marietta GA

Assignee:

Witness Systems, Inc. - Atlanta GA

International Classification:

H04M 164

US Classification:

37926506, 379 3201, 379 8811, 37910005, 379133, 37926507, 37926607

Abstract:

The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.

US Patent:

6564368, May 13, 2003

Filed:

Oct 1, 1999

Appl. No.:

09/410993

Inventors:

Stephen Beckett - Canton GA
Santino Lamberti - Marietta GA
Todd Palmer - Kennesaw GA
Becky Beckett - Canton GA
Henry Yoder - Woodstock GA
Ray Donnelly - Acworth GA
Danny McDougald - Acworth GA
Donald House - Acworth GA

Assignee:

Call Center Technology, Inc. - Woodstock GA

International Classification:

G06F 944

US Classification:

717113, 717102, 717104, 717105, 717109, 717110, 717115, 717116, 717125

Abstract:

A method and system for creating distributed applications without programming is disclosed. A Connection Editor interacts with an interface manager attached to each program in the visual development system. The interface manager allows connections to be made using the Connection Editor between the compatible properties of disparate programs by a visual process. Upon connection, the interface manager automates data flow between disparate properties without requiring any additional programming. Furthermore, the interface manager allows for dynamic properties to be exposed based on the run-time discovery of data.

US Patent:

7240328, Jul 3, 2007

Filed:

Aug 20, 2002

Appl. No.:

10/224734

Inventors:

Stephen Beckett - Canton GA, US
Santino Lamberti - Mariette GA, US
Todd Palmer - Kennesaw GA, US
Becky Beckett - Canton GA, US
Henry Yoder - Woodstock GA, US
Ray Donnelly - Acworth GA, US
Danny McDougald - Acworth GA, US
Donald House - Acworth GA, US

Assignee:

NICE Systems Ltd. - Ra'anana

International Classification:

G06F 9/44

US Classification:

717113, 717110

Abstract:

A method and system for creating distributed applications without programming is disclosed. A Connection Editor interacts with an interface manager attached to each program in the visual development system. The interface manager allows connections to be made using the Connection Editor between the compatible properties of disparate programs by a visual process. Upon connection, the interface manager automates data flow between disparate properties without requiring any additional programming. Furthermore, the interface manager allows for dynamic properties to be exposed based on the run-time discovery of data.

US Patent:

20060126817, Jun 15, 2006

Filed:

Jun 24, 2005

Appl. No.:

11/166630

Inventors:

Stephen Beckett - Canton GA, US
Donald House - Acworth GA, US
Rebecca Beckett - Canton GA, US
Santino Lamberti - Cumming GA, US

International Classification:

H04M 3/00

US Classification:

379265060

Abstract:

Systems and methods for monitoring computer user screen an telephone activity from a remote location are provided. The method includes the steps of recording data corresponding to two actual sequential screen changes at the monitored workstation and storing the screen change-related data; recording data corresponding to audio telephone conversation occurring at the monitored workstation during the sequential screen changes and storing the audio telephone conversion-related data; subsequent to steps “a” and “b”, playing back, with the use of the screen change-related data and the audio telephone conversation-related data, the audio telephone conversation with the sequential screen changes as they both happened in real time at the monitored workstation, to allow a monitoring workstation to view and hear on-screen and telephone activities as they occurred at the monitored workstation; and, providing training to an agent at the monitored workstation based upon the played back audio and sequential screen changes.

US Patent:

57907986, Aug 4, 1998

Filed:

May 31, 1996

Appl. No.:

8/657765

Inventors:

Stephen Marshall Beckett - Marietta GA
Donald Andrew House - Acworth GA
Rebecca L. McDougal - Marietta GA
Santino J. Lamberti - Kennesaw GA

Assignee:

Witness Systems, Inc. - Alpharetta GA

International Classification:

H04M 322
G06F 1700

US Classification:

39520054

Abstract:

The present invention relates to simultaneous computer screen and voice monitoring from a remote location, and particularly relates to synchronized telephone and screen monitoring of a computer workstation from a remote location. Such monitoring is useful for providing training and assistance to those using such workstations, especially in connection with telephone use, can also be useful for providing an audit trial of significant on-screen events, or can be used as a trigger to initiate other separate events. In one embodiment, graphics primitives are used to determine localized screen changes which are periodically copied from the monitored workstation desktop and sent over a network to a remote, monitoring, workstation. In another embodiment, localized screen changes are determined by full screen comparison, and sent over a network to a remote, monitoring, workstation.