Sorenson Communications
Regional Director
Sorenson Communications Sep 2005 - Jul 2008
Call Center Director
Sorenson Communications Sep 2005 - Jul 2008
District Manager
Sorenson Communications Aug 2004 - Sep 2005
Video Relay Interpreter
Crowley Independent School District Aug 2003 - Aug 2004
Lead Mentor and Interpreter
Education:
University of Colorado 2002 - 2003
Masters
Tarrant County Community College 1988 - 2000
Skills:
Training Leadership Employee Training Customer Service Call Centers Public Speaking Leadership Development Microsoft Office Management Team Building American Sign Language Team Leadership Human Resources Customer Experience Windows Customer Satisfaction Risk Management Account Management Strategy Employee Relations Customer Retention Telecommunications Coaching Strategic Planning Microsoft Excel Microsoft Word Hiring Operations Management Team Management Performance Management Time Management Recruiting Interviews Analysis Business Planning Budgets Cross Functional Team Leadership Business Development Multilingual Process Improvement Powerpoint
Feb 2014 to 2000 Vice PresidentCharles Schwab Phoenix, AZ Aug 2011 to Jan 2014 Sr. Manager Product Marketing & ManagementTax ConsultantPhoenix, AZ Jan 2011 to Jul 2011Regions Financial Mobile, AL Aug 2008 to Dec 2010 Trust Tax AccountantKPMG, LLP Phoenix, AZ Nov 1999 to Jun 2008 Senior Tax Associate
Education:
University of Houston Houston, TX 1983 to 1985 BS in Accounting
A tire handling tool for manipulating a wheel-mounted tire while installing or removing it from a vehicle comprises a single steel bar bent to form a forked, substantially planar, elongated body having a longitudinal axis bifurcated at a waist, a handle section adjacent the waist, the handle section formed by two parallel segments of the steel bar spaced apart by a plate at the waist and terminating in a transverse grip opposite the plate, the tool having a tine section adjacent the waist and extending coplanar with and opposite the handle section, the tine section formed by two divergent extensions of the steel bar segments forming the handle section, each tine having a traction means on one side for engaging a tread of a tire. The plate may have a driver stud for attaching a socket wrench extension perpendicular to the plate for tightening and loosening lug nuts. The plate may further include a spin handle opposite the driver stud to facilitate spinning the nuts onto and off of the lugs.
A wheeled tire truck is provided for installing, removing and transporting rim-mounted tires for vehicles. The truck comprises an elongated body section and extended fork section supported by a transverse axle having wheels at either end bracketing the body. The body includes a handle section extending opposite the fork section to terminate in a grip, and the fork section extends opposite the handle for straddling the tire on either side of its center of gravity and beneath its tread. The tire rests against the handle portion and separate tire rests over each wheel, and the tire may be transported by balancing the weight of the tire on the wheels while pushing on the grip.