Doris Ann Ford

US Patent:

20230047318, Feb 16, 2023

Filed:

Aug 10, 2021

Appl. No.:

17/444757

Inventors:

- Chicago IL, US
DORIS E. FORD - ARVADA CO, US
YANYAN HU - MEDFORD MA, US
MATTHEW SEELEY - SANDY UT, US

International Classification:

G08B 27/00
G08B 25/00
G16H 10/60

Abstract:

Systems, devices, and technical methods of the present disclosure leverage digital visitor logs from confinement facilities to identify people of interest that may be involved in incidents to which first responders are dispatched. When a phone call is received at phone public safety access point, a first query including a name associated with the call is transmitted to a digital visitor log for a confinement facility. A digital response to the first query identifies a visitee who was visited by a visitor by that name while the visitee was in confinement. The visitee's name is then transmitted in a second query to a digital repository containing release records; a digital response indicates the visitee was released before the call was received. An electronic notification that identifies the visitee is transmitted to a device associated with an agent who is responding to the call.

US Patent:

20200045179, Feb 6, 2020

Filed:

Aug 3, 2018

Appl. No.:

16/054250

Inventors:

- Chicago IL, US
Doris E. Ford - Arvada CO, US
Parveen Gupta - Centennial CO, US
Jill M. Hillman - Westminster CO, US
Vinayak Reddy - Thornton CO, US
Marcus P. Snyder - Estes Park CO, US

International Classification:

H04M 3/523
H04M 3/436
H04M 3/22
H04M 3/51

Abstract:

Methods and systems for improving a call queue at a dispatch center. One system includes an electronic computing device communicatively coupled to a first call workstation and a second call workstation. The electronic computing device includes an electronic processor configured to receive a first call, direct the first call to the first call workstation, analyze the first call for a key incident factor, calculate a first estimated call length based on the key incident factor, and determine, based on the first estimated call length, whether to assign a queued call, received at the electronic computing device after the first call, to the first call workstation or to the second call workstation.