Sears Holdings Corporation Mar 2003 - May 2013
Unit Manager - Call Center
Apple Mar 2003 - May 2013
Area Manager, Applecare
1800Flowers.com Jun 2001 - Oct 2003
Senior Sales and Service Manager
Bsg Clearing Solutions 1992 - 2001
Director, Customer Service
Education:
American Intercontinental University 2003 - 2007
Masters, Human Resources
Skills:
Call Centers Customer Satisfaction Leadership Management Team Building Customer Service Customer Experience Team Leadership Sales Process Improvement Performance Management Operations Management Time Management Training Workforce Management Vendor Management Recruiting Customer Retention Cross Functional Team Leadership Call Center Coaching Employee Relations Retail Hiring Inventory Management Human Resources Contact Centers Team Management Sales Operations Networking Employee Training Forecasting Leadership Development Business Process Improvement Business Development Crm P&L Management Talent Acquisition Interviews Workforce Planning Employee Engagement Outsourcing