Southwest Airlines
Customer Service Supervisor Ii
Att Apr 2016 - Dec 2017
Analyst
Att May 2013 - May 2016
Manager of Network Services
Att Jan 2010 - May 2013
Premise Technician
Att Sep 2000 - Jan 2010
Customer System Technician
Education:
Coyne College
Jones Metropolitan High School
Skills:
Management Team Leadership Leadership Customer Experience Technical Training Performance Management Analytical Skills Data Analysis Microsoft Office Driving Results Culture Change Behavior Management Team Building Team Motivation Dsl Pots Quality Assurance Telecommunications Voice Over Ip Customer Satisfaction Process Management Troubleshooting Public Speaking Workplace Safety Morale Employee Recognition Teamwork Employee Evaluation Microsoft Outlook Customer Service Defensive Driving Constructive Feedback Performance Metrics Coaching Automated External Defibrillator Adult Cpr Time Reporting Vts Communication