The Cobalt Group since Mar 2008
Customer Experience Analyst
AT&T Mobility Sep 2000 - Nov 2007
Customer Experience Manager
Cingular Wireless 2000 - 2007
Customer Experience Manager
AT&T Wireless 2000 - 2007
Customer Experience Manager
Northwest Children's Home Mar 1996 - Oct 1998
Case Manager
Education:
Seattle Pacific University 1987 - 1990
BA, EnglishSpecial interest in modern, especially Southern, writers.
Washington State University 1986 - 1987
Skills:
Customer Experience Management Customer Retention Customer Satisfaction Customer Service Leadership Call Centers Project Management Telecommunications Training Call Center Wireless Account Management Cross Functional Team Leadership Program Management Vendor Management Team Building Mobile Devices Troubleshooting Team Leadership Process Improvement Product Marketing Social Networking Crm Coaching Team Management Saas Employee Training Business Development E Commerce Salesforce.com Sales Sales Operations Retail Marketing Strategy Project Planning Solution Selling Strategic Planning Product Management Technical Support Direct Sales Networking Sales Process Start Ups Customer Relationship Management Wireless Technologies