West Interactive - Greater Omaha Area since Dec 2011
Dialogue Designer
West Interactive Feb 2008 - Dec 2011
Account Manager
Sitel 1996 - 2007
Verifications General Manager
WATS/Convergys 1982 - 1996
Training Manager
Education:
University of Nebraska at Omaha
Skills:
Telecommunications Customer Experience Call Centers Ivr Account Management Contact Centers Crm Customer Satisfaction Vendor Management Customer Service Troubleshooting Telemarketing Business Analysis Telephony Outsourcing Customer Retention Workforce Management Voip Unified Communications Avaya Acd Selling Call Center Cti Data Center Networking Service Delivery Security Avaya Products Customer Relationship Management Customer Relations Consultative Selling Voice Over Ip