Edmund James Scanlan

US Patent:

20070220003, Sep 20, 2007

Filed:

Mar 17, 2006

Appl. No.:

11/377992

Inventors:

Kevin Chern - Chicago IL, US
Edmund Scanlan - Chicago IL, US

International Classification:

G06F 17/30

US Classification:

707009000

Abstract:

A system and a method collect and/or manage data for remote service providers via a network for integrating and/or for incorporating a lead generation web application and/or a call center system with a case management web application. A potential client inputs information and/or data into an online form of a website of a host to indicate a desire to retain the services from one of the remote service providers. The call center system communicates with the host and contacts the potential client based on the data and/or information from the online form to conduct an inquiry of the potential client. The call center system identifies a location of the potential client and transfers the potential client to a local service provider which is local with respect to the location of the potential client. The host provides the case management web application to the remote service providers and/or the local service provider for maintaining, for organizing and/or for managing a file of a retained client and/or the potential client. The case management web application is populated with the data and/or the information from the online form. The case management web application identifies and/or provides parameters for the file of the retained client based on the services of the local service provider. A payment center is accessed via the network, the host and/or the case management web application for processing a transaction associated with the retained client, the local service provider and/or the services of the local service provider. The host searches the file of the retained client to identify and/or to determine supplemental services which may be desired by the retained client.