Sep 2008 to 2000 Senior Solutions Consultant - Oracle Health Science Global Business UnitMedidata Solutions, Inc New York, NY Jun 2006 to Aug 2008 Senior Project Manager supporting Global Services and Product StrategyCRF Inc Lansdale, PA Jan 2005 to Jun 2006 Senior Project ManagerCDC Solutions Conshohocken, PA Jul 2002 to Dec 2004 Technical ConsultantInnovative Consulting Malvern, PA Mar 2001 to Jul 2002 ConsultantPfizer Animal Health Exton, PA Feb 1998 to Mar 2001 Senior Business Systems AnalystCB Technologies Malvern, PA Aug 1995 to Jan 1998 Consultant(Programmer Analyst)
Education:
Pennsylvania State University 1991 BS in Business Analysis
1999 to 2000 Digital Asset ManagementAPPLIED GRAPHICS TECHNOLOGIES New York, NY 1996 to 1999 Digital RetoucherWORLDCOLOR New York, NY 1994 to 1996 Scanner OperatorMcGOVERN & PIVODA New York, NY 1987 to 1994 Product Photographer
Education:
Art Institute of Philadelphia Philadelphia, PA 1987 A.S. in Communications
Cigna Philadelphia, PA Jul 2011 to Jul 2012 Sr. Help Desk SpecialistBallard Spahr, LLP Philadelphia, PA 2008 to 2010 Senior Help Desk AnalystStradley Ronan, LLP Philadelphia, PA 2008 to 2008 Technical Support (Contract)Morgan Lewis Philadelphia, PA 2005 to 2008 Tier Two Helpdesk AnalystPhiladelphia University Philadelphia, PA 2003 to 2004 Tier Two Help Desk Analyst (Contract)Netreach, Inc Philadelphia, PA 2000 to 2002 Technical Support
Skills:
Application Support, Helpdesk, troubleshooting, creating technical documentation, training end users on new software, Active Directory, Epic, MS Office suite, Oulook, IE 6-9, Outlook [] VPN, IP Softphone, Blackberry Support, Ticketing systems.