Edward Ray Hamilton

US Patent:

6769317, Aug 3, 2004

Filed:

Nov 15, 2002

Appl. No.:

10/295546

Inventors:

Edward M. Hamilton - Martinez CA 94533
Jindrich Dokonal - Cupertino CA 95014

International Classification:

G01N 104

US Classification:

7386444, 7386451, 7386491

Abstract:

A core sampling apparatus is comprised of a tubular punch, a storage container, and a press. The punch is comprised of a plurality of generally parallel metal sample tubes for being forced into a ground material. The storage container is comprised of a plurality of parallel storage tubes, a cap, and a lock nut. The filled punch is pushed into the storage tubes for encapsulation, and cap is secured against the open end of the storage container by the lock nut. The material samples are ejected from the storage container with an extraction tool with prongs attached to the press. Prongs on the extraction tool are inserted into the punch through breakable ends of the storage tubes, and the material samples are pushed out through breakable ends of the cap by the prongs into a collection vial.

US Patent:

7853006, Dec 14, 2010

Filed:

Feb 22, 2006

Appl. No.:

11/359909

Inventors:

Jason Fama - Foster City CA, US
Edward Hamilton - San Jose CA, US
Jeff Iannone - Alpharetta GA, US
Illah Nourbakhsh - Pittsburgh PA, US
Joseph Watson - Alpharetta GA, US
Kevin Hegebarth - Alpharetta GA, US

Assignee:

Verint Americas Inc. - Melville NY

International Classification:

H04M 3/00

US Classification:

37926506, 37926505, 3797071

Abstract:

Systems and methods for visualization of call center performance are provided. An exemplary method includes the steps of: obtaining quality performance of agents data that includes information on the quality of service and quality characteristics of the agent, obtaining call center operations data that includes information on statistics and details of a call center, correlating the quality performance of agents data and the call center operations data, identifying correlation-based discovery, and optimizing call center performance based on the correlation-based discovery.

US Patent:

7864946, Jan 4, 2011

Filed:

Feb 22, 2006

Appl. No.:

11/359731

Inventors:

Jason Fama - Foster City CA, US
Michael Robert Bourke - San Francisco CA, US
Edward Hamilton - San Jose CA, US
Jeff Iannone - Alpharetta GA, US
Illah Nourbakhsh - Pittsburgh PA, US
Joseph Watson - Alpharetta GA, US
Kevin Hegebarth - Alpharetta GA, US

Assignee:

Verint Americas Inc. - Melville NY

International Classification:

H04M 3/00

US Classification:

37926506, 37926505, 37926502

Abstract:

Systems and methods for scheduling call center agents are provided. An exemplary system for scheduling call center agents includes an agent computing device that is capable of obtaining quality scores of agents. The quality score is a measurement of quality that the agents provide to a call center. The Agent computing device is capable of transmitting the quality scores of agents over a network. The system further includes a manager computing device that is capable of: receiving the quality scores of agents over the network, receiving a scheduled interval, receiving a quality goal for the scheduled interval, the quality goal being a desired measurement of quality that the agents collectively provide to the call center, determining a quality goal for the scheduled interval based on the received quality scores of agents, and determining a schedule for the agents based on the quality goal, the quality goal score, and the scheduled interval.

US Patent:

8015042, Sep 6, 2011

Filed:

Sep 28, 2006

Appl. No.:

11/529132

Inventors:

Krithika Seetharaman - Sunnyvale CA, US
Jason Fama - Foster City CA, US
Edward Hamilton - San Jose CA, US

Assignee:

Verint Americas Inc. - Melville NY

International Classification:

G06Q 10/00

US Classification:

705 712

Abstract:

Systems and methods for long-range simulation are provided. A representative method includes: defining at least one resource description, wherein a resource description comprises a group of resources that have similar characteristics, and wherein defining comprises specifying the characteristics, including at least one capability and at least one performance measure; defining at least one work load; and specifying at least one criteria to be satisfied by a long-range staffing plan; and calculating an effect of applying the at least one resource description to the at least one work load using discrete event based simulation, wherein the calculated effect includes at least one performance measure for the at least one work load.

Address:

261 Sadowa St, San Francisco, CA 94112

Phone:

4153346940

VIN:

1G1PJ5SC7C7177519

Make:

CHEVROLET

Model:

CRUZE

Year:

2012