State of Minnesota
Management Analyst
Healthpartners Jul 2012 - Jul 2013
Supervisor, Service Operations
Corelogic Sep 2010 - Sep 2011
Operations Supervisor
Uponor Nov 2008 - May 2009
Project Manager - Technical Support
Uponor Aug 2005 - Nov 2008
Technical Services Manager
Education:
Concordia University 2006
Bachelors, Bachelor of Arts
Skills:
Customer Relations Budgeting Microsoft Office Call Center Leadership Development Avaya Customer Service Excel Supervisory Skills Strategic Planning Word Administration Research Coaching Hiring Customer Satisfaction Outlook Team Building Documentation Forecasting Proposal Writing Powerpoint Billing Problem Solving Negotiation Database Administration Planning Analysis Change Management Mentoring Invoicing Organizational Development Telephone Skills Administrative Support Data Entry Talent Management Scheduling Sla Process Improvement Operations Management Employee Relations Performance Management Team Leadership Visio Business Planning Teamwork Business Process Improvement Customer Retention People Management Workforce Management
Jul 2012 to Present Operations SupervisorCORELOGIC
Sep 2010 to Present Operations SupervisorUponor Apple Valley, CA Aug 2004 to May 2009 Technical Services Manager / Project ManagerUPONOR Apple Valley, MN 2008 to 2009 Project ManagerUponor/Wirsbo Apple Valley, CA Aug 1998 to Aug 2004 Design Department ManagerUponor/Wirsbo Apple Valley, CA Mar 1995 to Aug 1998 DesignerGENESIS DESIGN/WELSH COMPANIES Bloomington, MN 1994 to 1995 CAD TechnicianFRONTIER Burnsville, MN 1982 to 1994 Associate Equipment and Architectural Engineer
Education:
Auburn University/Watermark Learning Bloomington, MN 2012 to 2013 Associate Certificate (July 2013 in Business AnalysisCONCORDIA UNIVERSITY Saint Paul, MN 2006 Bachelor's in Organizational Management and Communication
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BEST ALKALINE FRENCH FRIES RECIPE!! NO JOKE! ...
I loveee french fries but being alkaline I had to substitute potato fr...