May 2013 to 2000 INT HELP DESK ANALYSTLRS Consulting at Transamerica Cedar Rapids, IA Jun 2012 to May 2013 LEVEL 1 HELP DESK ANALYSTUniversity of Iowa ITS Help Desk Iowa City, IA Jan 2010 to May 2012 HELP DESK CONSULTANTJewel Osco Lombard, IL Sep 2005 to Dec 2007 BAGGER/CASHIER
Education:
University of Iowa Iowa City, IA 2007 to 2011 BA in POLITICAL SCIENCE
Skills:
Windows XP, Windows 7 Microsoft Office 2010 Suite: Word, Excel, PowerPoint, Access, Outlook, Lync Mac OS: Tiger, Leopard, Snow Leopard, Lion, Yosemite Microsoft Office 2011 (Mac): Word, Excel, PowerPoint, Outlook Adobe Acrobat: Reader, Professional, Create Suite Internet Explorer, Firefox, Chrome, Safari Active Directory Virtual Environments: Citrix, Virtual Desktop Infrastructure, Virtual Machines VPN: Juniper, F5 Remedy Inventory Manager SharePoint Enterprise Vault Remote Desktop Protocol and Remote Assistance
Brittany Robinson, Jennifer Howard, Michael Rengstorf, Greg Agena, Dean Borcher, Jacob Weyers, Amanda Davis, Adrienne Barabash, Kalika Hunt, Tammy Page, Ian Tallant, Dawn Bures