About:
Performance Matters As a mortgage consultant with Mason McDuffie Mortgage, Eric Burgess manages his business with a systematic and communicative approach. An unwavering work ethic, paired with his desire to facilitate long-term relationships with consumers and his industry partners, has allowed Eric to build a solid business, and he looks forward to the opportunity to continue to build his clientele. He entered the workforce at the tender age of 12, working his way through high school and college. Before Eric launched his career in the lending industry, he held the dubious position of car salesman. Though the industry is known for its less-than-savory characters, Eric was a standout for his client-centric focus. Customers took notice, including a vice president at a major lending company, who offered Eric a position within his group. Eventually he accepted the offer, transitioning into retail lending in 2002. From the start, Eric recognized that his position entailed significantly more than simply handling loan applications. His own experience as a first-time buyer, he reveals, left him physically ill. “It was so stressful,” he recalls. “My loan product wasn’t really right for my family’s financial situation, and it the process took a toll on me and my wife.” Once he was responsible for assisting others obtain their own home financing, he placed a significant emphasis on the educational aspect of his job. “I take the time to ensure that my clients understand the products available to them, and work with them to effectively manage their financial choices so that they can meet their short- and long-term goals,” he explains. In forging collegial partnerships with real estate agents, financial advisors and insurance professionals, Eric offers a systematic business structure that allows him to disseminate vital communication in a timely and effective manner. “I want everyone I work with- consumers and industry professionals alike- to feel that they’ve received above-par service throughout the course of each transaction,” he states. Eric is proactive during the transaction process, addressing challenges head-on and identifying solutions when issues arise. Eric joined MetLife Home Loans in 2011 and looks forward to the opportunity to continue to build his business with the company. A certified mortgage coach, he is currently training to become a loan professor for MetLife, which will allow him to offer formal education to real estate agents on the intricacies of the loan process. The support of a solid brand, paired with a markedly local presence, has helped MetLife Home Loans become a viable competitor within the industry, notes Eric, who appreciates the company’s comprehensive array of products. “We offer great rates and a full range of loan products,” he explains. “That, paired with an incredibly responsive team of individuals who are working together to accomplish loans in a timely manner, adds tremendous value to the high level of service that I provide for my clients.” His focus on building long-term professional relationships is evident in Eric’s business model. Long after the closing of a given loan, he notes, he remains in contact with his clientele and is available to act as a resource for their real estate-related needs. Even past clients can count on his attentive, personalized care. “I’ve had clients who worked with me through other lenders,” Eric notes. “I’ve maintained contact information with individuals with whom I used to work; if clients need to reach someone, I can usually get them in touch with the right person.” Eric’s diligent service has earned him the respect of colleagues and clients alike, as well as notable professional accolades. A consistent top producer, he has ranked within the top 10% of his company since launching his career as a mortgage consultant. To date, notes Eric, he has funded upwards of half a billion dollars in loans. The results, he says, have come not just from his ability to close loans, but from his approach to his profession. “I’m an educator,” he reveals. “I’m up-front and focused on helping my clients reach their goals.” He adds, “Once I start a loan, I’ll do everything I can to see it to fruition. And I always have a backup, providing viable options for my clients and exhausting all avenues to get the job done.” Outside of his professional endeavors, Eric is an avid boater and outdoorsman who enjoys travel, camping, and scuba diving. He looks forward to continued opportunities to expand his business and build relationships with consumers and industry specialists.