AT&T U-Verse Sep 2008 - Mar 2010
Tier II Technical support
2Wire Oct 2006 - Sep 2008
Technical Support Agent
FedEx Ground Jan 2006 - Oct 2006
Package Handler
FedEx Ground Sep 2005 - Dec 2005
Package Handler
Paulie's Hot-dogs Aug 2005 - Dec 2005
Head Cook
Education:
Collins College 2006 - 2009
Video Game Design, Video Game Design
Skills:
customer satisfaction dsl email firewalls game design microsoft excel microsoft outlook microsoft word networking quality supervisory skills television troubleshooting video web browsers IPTV systems Coaxial wiring and networking
Mar 2014 to 2000 Technical Support SpecialistUnited Airlines Cleveland, OH Nov 2010 to Mar 2014 Technical Field Services EngineerUNIVERSITY HOSPITALS/ROBERT HALF TECH Cleveland, OH Mar 2010 to Nov 2010 Desktop EngineerAT&T U-VERSE AND HOMEZONE/DSL Mesa, AZ Sep 2008 to Mar 2010 Technical Support Agent
Education:
Collins College of Art and Design Sep 2009 Bachelor's in Video Game Design
Skills:
SKILLSET SUMMARY Hardware Software Customer Service Dell/HP Standalone Servers Windows Server (2003, 2008, 2012) Efficient Resolutions Desktop PC Windows [] Professional Communication Laptop PC Microsoft Exchange Fast Resolution Printer (Thermal/Impact/Laser) Active Directory Accurate Documentation Document Scanner Networking Protocols (TCP/IP) Remote Troubleshooting Rack Mounted Equipment Terminal Emulation Remote Resolutions PC Peripherals Microsoft Office Suite Technical Explanations Network Cabling PowerShell/Batch Scripting Thorough Troubleshooting Various Backup Solutions Internet Browsers Technical Training/Coaching Wireless Access Points Antivirus/Antimalware 24/7 On Call Availability Uninterruptible Power Supplies Android Smartphone OS User Satisfaction