Eric Mcrae

Founder

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Location:

1030 Shenandoah Dr, Pagosa Springs, CO 81147

Industry:

Management Consulting

Work:

Ottawa Regional Contact Centre Association Jan 2006 - Jan 2015
Executive Member
My Byward Office Jan 2006 - Jan 2015
Founder
Breather Jan 2006 - Jan 2015
Partner
Onpath Business Solutions Nov 2012 - Nov 2013
Business Analyst
2Keys Oct 2011 - Sep 2012
Service Desk Manager

Education:

Algonquin College of Applied Arts and Technology 2006 - 2007
Dalhousie University 1995 - 1999
Bachelors, Bachelor of Arts, Computer Science, English

Skills:

Itil
Call Centers
Outsourcing
Management
Leadership
Strategic Planning
Process Improvement
Change Management
Performance Management
Operations Management
Business Analysis
Workforce Management
Training
Crm
Coaching
Customer Service
Customer Experience
Program Management
Telecommunications
Team Building
Budgets
Call Center
Strategy
Business Process Improvement
Human Resources
Data Analysis
Cross Functional Team Leadership
Time Management
Contract Management
Sdlc
Start Ups
New Business Development
Team Management
Employee Engagement
Security
Quality Assurance
Employee Relations
Vendor Management
Software Documentation
Account Management
Customer Retention
Business Development
Disaster Recovery
Project Planning
Technical Support
Troubleshooting
Project Management
Analysis
Business
Team Leadership

Interests:

How Youve Been Doing It

Languages:

English

Certifications:

Cte Solutions
Acciss
Cpted Ontario
Convergys
Profiles International
Itil 2011
Professional Sales Development
Crime Prevention Through Environmental Design
Leadership Development
Psychometric Assessment Trainer

Eric Mcrae

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Eric Mcrae

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Eric Mcrae

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Eric Mcrae

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Eric Mcrae

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Eric Mcrae

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Eric Mcrae

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