Eric James Walper
age ~59
from Macomb, MI
- Also known as:
-
- Eric J Walper
- Eric J Walter
- Phone and address:
-
54247 Verona Park Dr, Macomb Township, MI 48042
5867072421
Eric Walper Phones & Addresses
- 54247 Verona Park Dr, Macomb, MI 48042 • 5867072421
- 29512 Eiffel Ave, Warren, MI 48088 • 5867511942 • 8107511942
- 11624 Kenneth Dr, Warren, MI 48093
- Sterling Heights, MI
- 29512 Eiffel Ave, Warren, MI 48088 • 5867038833
Work
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Company:General motorsDec 2018
-
Position:Global gccx contract manager
Education
-
School / High School:Madonna University
-
Specialities:Teaching, Education
Skills
Cross Functional Team Leadership • Leadership • Forecasting • Program Management • Process Improvement • Management • Customer Service • Strategic Planning • Business Planning • Call Center • Team Building • Automotive • Customer Satisfaction • Vendor Management • Strategy • Product Management • Analysis • Manufacturing • Crm • Product Development • Performance Management • Negotiation • Business Process Improvement • Team Leadership • Call Centers • Strategy Development
Emails
e***x@aol.com
Industries
Consumer Services
Resumes
Global Gccx Contract Manager
view sourceLocation:
Warren, MI
Industry:
Consumer Services
Work:
General Motors
Global Gccx Contract Manager
General Motors Nov 2014 - Dec 2018
Global Contact Center Transformation Business Leader
General Motors Jul 2010 - Oct 2014
Senior Business Planning Leader
General Motors Mar 2009 - Jul 2010
Senior Onstar Business Project Manager
General Motors Jan 2008 - Mar 2009
Onstar Global Business Project Manager
Global Gccx Contract Manager
General Motors Nov 2014 - Dec 2018
Global Contact Center Transformation Business Leader
General Motors Jul 2010 - Oct 2014
Senior Business Planning Leader
General Motors Mar 2009 - Jul 2010
Senior Onstar Business Project Manager
General Motors Jan 2008 - Mar 2009
Onstar Global Business Project Manager
Education:
Madonna University
Oakland University
Bachelors, Bachelor of Arts, History Macomb Community College
Associates, Associate of Arts Warren Woods - Tower H.s
Oakland University
Bachelors, Bachelor of Arts, History Macomb Community College
Associates, Associate of Arts Warren Woods - Tower H.s
Skills:
Cross Functional Team Leadership
Leadership
Forecasting
Program Management
Process Improvement
Management
Customer Service
Strategic Planning
Business Planning
Call Center
Team Building
Automotive
Customer Satisfaction
Vendor Management
Strategy
Product Management
Analysis
Manufacturing
Crm
Product Development
Performance Management
Negotiation
Business Process Improvement
Team Leadership
Call Centers
Strategy Development
Leadership
Forecasting
Program Management
Process Improvement
Management
Customer Service
Strategic Planning
Business Planning
Call Center
Team Building
Automotive
Customer Satisfaction
Vendor Management
Strategy
Product Management
Analysis
Manufacturing
Crm
Product Development
Performance Management
Negotiation
Business Process Improvement
Team Leadership
Call Centers
Strategy Development
Us Patents
-
Methods And Systems For Routing Calls At A Call Center Based On Spoken Languages
view source -
US Patent:20120264395, Oct 18, 2012
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Filed:Nov 12, 2009
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Appl. No.:13/509183
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Inventors:Travis L. Bradburn - Ortonville MI, US
Eric J. Walper - Warren MI, US
Chester A. Huber - Grosse Pointe Farms MI, US
Scott A. Kubicki - Sammamish WA, US
David Rymas - Troy MI, US
Jason J. Parks - White Lake MI, US -
Assignee:GENERAL MOTORS LLC - DETROIT MI
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International Classification:H04W 4/22
H04M 3/00 -
US Classification:4554041, 37926512
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Abstract:Various examples of a methods and systems are disclosed herein for routing calls at a call center based on spoken languages. In one example, a method includes, but is not limited to, receiving, by a call center, information indicating a request for assistance from a driver of a vehicle and information indicating one or more languages spoken by the driver. The call center automatically identifies an available advisor who speaks at least one language spoken by the driver. The call center automatically directs the request for assistance to the available advisor.
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