6300 San Mateo Blvd northeast, Albuquerque, NM 87109
Industry:
Financial Services
Work:
Citi
Global Operations Strategy
Education:
University of Sioux Falls 2003 - 2005
Augustana University (Sd) 1997 - 2002
Augustana College (Sd)
University of South Dakota
Skills:
Management Project Management Business Analysis Program Management Vendor Management Banking Process Improvement Leadership Risk Management Customer Service Analytics Marketing Strategy Call Centers Cross Functional Team Leadership Strategic Planning Team Leadership Business Process Improvement Product Development Crm Call Center Customer Relations
Citi - Sioux Falls, South Dakota Area since Oct 2011
VP, Sr. Project Manager
Citi Jan 2008 - Oct 2011
VP, Project Manager
Citigroup - Citi Cards Mar 2003 - 2008
AVP, Project Leader, Marketing Operations Delivery
Citibank (Commercial Cards) Jul 2001 - Mar 2003
Project Manager
Citibank (Commercial Cards) Jul 2000 - Jul 2001
Systems Assurance Analyst
Education:
University of Sioux Falls 2003 - 2005
Augustana College (SD) 1997 - 2002
The University of South Dakota
WHS
Skills:
Call Center Business Analysis Cross-functional Team Leadership Vendor Management Product Development Customer Relations Team Leadership Process Improvement Program Management Strategic Planning Customer Service Call Centers
Honor & Awards:
Multiple "Star Player" Awards (15+)
Five Citigroup "Quality Excellence" Awards
Recipient of Citigroup Strategic Delivery's "ELVIS" award for Excellence, Leadership, Vision, Innovation and Strategy and
Two-time winner of the "Chairman's Leadership Award".
Name / Title
Company / Classification
Phones & Addresses
Erica Stone Principal
Sos Soldiers Organized Service Services-Misc
Isbn (Books And Publications)
Himalaya: Personal Accounts of Grandeur, Challenge, and Hope