Skills:
Windows 3.x/9x/NT/2000/XP/Vista/7, Windows Server 2003, Solaris 8/10, Wind River Linux, MacOS X, Lb/E5 Call Flow, SS7/SIGTRAN connectivity troubleshooting, basic Novell Netware, Microsoft Office (4.x, 95,98, 2000, XP, 2003, 2008), ACT! Database, Rumba terminal emulator, CyberPrise Host Pro, Lotus Notes (4.x, 6.x), TCP/IP, Peregrine call-tracking, Scopus call-tracking, Remedy Foundation call-tracking, Internet Explorer, VPN, basic OS/390