Ehealth Inc
Compliance Specialist
Enterprise Holdings Apr 2015 - Nov 2016
Manager
Farmers Insurance Sep 2014 - Apr 2015
Licensed Insurance Producer
Ehealth Inc Sep 2012 - Dec 2014
Quality and Compliance Analyst and Customer Experience Review
Humana Jul 2010 - Aug 2012
Quality and Compliance Analyst, Humana Insurance
Education:
University of Phoenix 2020 - 2020
Doctorates, Doctor of Philosophy, Organizational Leadership, Philosophy
University of Ghana
Bachelors, Political Science, Geography
University of Ghana
Associates, Statistics
St. Augustine's College
University of Phoenix
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Skills:
Leadership Process Improvement Microsoft Office Quality Assurance Quality Center Test Automation Call Centers Sales Management Team Building Test Planning User Acceptance Testing Test Management Waterfall Microsoft Excel Strategic Planning Regression Testing Qtp Software Quality Assurance Agile Testing Public Speaking Sales Management Employee Benefits Analysis Recruiting Training Business Process Improvement
Languages:
English
Certifications:
Ut Life, Health, and Accidents, Property and Casualty Producer's License
2012 to 2000 Quality & Compliance SpecialistDirectV
2012 to 2012 Special Projects/ Client resolution SpecialistAFFILIATED COMPUTER SERVICES
2010 to 2012 Quality Control / Customer service Representative (HUMANA PROJECT)INSTITUTE OF STATISTICAL, SOCIAL, & ECONOMIC RESEARCH
2007 to 2010 Principal Research AssistantRelationship Care
2002 to 2005 Customer Care Professional - Relationship CareRelationship Care
2003 to 2004 Customer Service Inside Sales Account Executive/Customer ServiceForever Living Products
2000 to 2003 Marketing/ Sales representative
Education:
University of Phoenix 2012 to 2013 MBAColumbia College Faculty of Business 2010 to 2013University of Ghana 2004 to 2008 B.A. in Geography & Resource Development