Account Management Seattle, WA Dec 2012 to Jun 2014 Customer Service ManagerAmazon
2013 to 2013 Concierge/Enterprise Support TeamTechnical Customer Service Lead / Tier II Sep 2011 to Dec 2012Mercent Corporation Seattle, WA Aug 2011 to Sep 2011 Technical Customer Service Associate / Tier IExpedia, Inc Bellevue, WA May 2010 to May 2011 Technical Support EngineerMercent
2010 to 2010 Director of Technical SupporteCommerce Risk Operational Excellence Project Coordinator Jul 2007 to Jun 2008Expedia
2007 to 2008 liaison to operations for clarification and approvalNorth America Fraud Operations Team Lead Sep 2006 to Jun 2007Blue Nile, Inc Seattle, WA Jul 2005 to Sep 2006 North America Fraud AnalystNordstrom Direct Seattle, WA Oct 2003 to Jun 2005 Diamond & Jewelry ConsultantTelebanking Associate 2001 to 2002Bank of America Seattle, WA 1999 to 2001 Universal Agent / Customer ServiceAmerican Red Cross
1998 to 1998Teller 1996 to 1998S.A.T. Prep, College Prep
1991 to 1995
Education:
University of Washington Seattle, WA 2007 BA in ClassicsYonsei University Seoul, KR 1998 to 1999 Certificate in TranslationSeattle Central Community College Seattle, WA Certificate in Administration & Design