2940 Autumn Run Ct, Orlando, FL 32822 • 7028977112
9390 Venezia Plantation Dr, Orlando, FL 32829 • 4078237272
Baltimore, MD
Las Vegas, NV
Jacksonville, FL
Bronx, NY
Work
Company:
Johns hopkins community physicians
Aug 2019
Position:
Patient access specialist
Education
School / High School:
Penn Foster Career School
2012 to 2013
Skills
Customer Service • Call Centers • Customer Experience • Leadership • Customer Satisfaction • Account Management • Health Insurance • Microsoft Excel • Microsoft Office • Team Building • Call Center • Training • Customer Retention • Contact Centers • Sales • Outlook • Management • Team Leadership • Process Improvement • Marketing • Customer Relationship Management • Collections • Member Relations • Multi Line Phone • Data Entry • Software Documentation • Microsoft Word • Business Process Improvement • Customer Relations • Banking • Bilingual • Translation • Computers • Typing • Medical Transcription • Bookkeeping • Accounting • Medical Billing • Medical Coding • Workforce Management • Prior Authorization • Hmo • Eob • Medicare • Medical Terminology
Languages
English • Spanish
Ranks
Certificate:
Medical Assistant
Interests
Children • Forensics • Civil Rights and Social Action • Education • Computer Technology • Poverty Alleviation • Science and Technology • Customer Service • Disaster and Humanitarian Relief • Medical Studies • Human Rights • Animal Welfare • Family and Friends • Health
Johns Hopkins Community Physicians
Patient Access Specialist
Xerox Recovery Services Aug 2015 - Apr 2016
Bilingual Call Center Representative
Uber Apr 2014 - Jan 2015
Remote Bilingual Customer Service Representative
Dna Direct Aug 2010 - May 2013
Client Service Representative
Direct Interactions Aug 2010 - May 2013
Bilingual Supervisor
Education:
Penn Foster Career School 2012 - 2013
Herbert Lehman College 1994 - 1996
Cuny Bronx Community College 1993 - 1994
Skills:
Customer Service Call Centers Customer Experience Leadership Customer Satisfaction Account Management Health Insurance Microsoft Excel Microsoft Office Team Building Call Center Training Customer Retention Contact Centers Sales Outlook Management Team Leadership Process Improvement Marketing Customer Relationship Management Collections Member Relations Multi Line Phone Data Entry Software Documentation Microsoft Word Business Process Improvement Customer Relations Banking Bilingual Translation Computers Typing Medical Transcription Bookkeeping Accounting Medical Billing Medical Coding Workforce Management Prior Authorization Hmo Eob Medicare Medical Terminology
Interests:
Children Forensics Civil Rights and Social Action Education Computer Technology Poverty Alleviation Science and Technology Customer Service Disaster and Humanitarian Relief Medical Studies Human Rights Animal Welfare Family and Friends Health
Languages:
English Spanish
Certifications:
Medical Assistant
Googleplus
Fanny Paladino
Lived:
Orlando, Florida Bronx, NY New York Virginia
Tagline:
Never mistake kindness for weakness!!
Bragging Rights:
Graduated Summa Cum Laude 4.0
Fanny Paladino
Fanny Paladino
Youtube
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