Centurylink
Manager - Operational Readiness and Support
Centurylink Jan 2013 - Nov 2018
Senior Lead Project Manager - Consumer Operations and Support
Centurylink Oct 2010 - Jan 2013
Manager - Business Process Improvement and Project Management
Centurylink Jun 2008 - Oct 2010
Manager - Customer Care Operational Readiness
Centurylink May 2005 - Jun 2008
Supervisor - Project Mangement and System Analysis
Education:
Capella University 2015 - 2017
Master of Business Administration, Masters, Project Management
Fayetteville State University 1997 - 2001
Bachelors, Behavioral Science
Skills:
Business Process Improvement Process Improvement Training Telecommunications Cross Functional Team Leadership Vendor Management Project Planning Call Centers Customer Satisfaction Leadership Quality Assurance Strategic Planning Program Management Time Management Management Project Management Visio Customer Service Team Leadership Customer Experience Performance Management Software Documentation Business Analysis Integration Data Analysis Analysis Team Building Contact Centers Call Center Building Relationships Change Management Strong Business Acumen Outlook Budgets
Languages:
English
Certifications:
Graduate Certificate In Business Management Project Management Professional Certification Scrum Fundamental Certified Credential Six Sigma Yellow Belt Professional Certification Six Sigma White Belt Professional License 1771366 License 63650 License 71726 Project Management Institute, License 1771366 Vmedu Inc., License 63650 Scrumstudy - Accreditation Body For Scrum and Agile;Download Free Scrum Body of Knowledge(340 Pages), License 71726 Aveta Business Institute