Jardin Botanico Y Liceo Metropolitano
Guia Turistico Del F.i.b.v, Y Docente De Turismo En Liceo
Inparques Jun 2008 - Jun 2009
Hice Pasantias En El Parque Los Chorros
Skills:
Turismo Microsoft Excel
Call Center And Business Support Operations, Director
Yes You Can!
Call Center and Business Support Operations, Director
Centah Inc.
Director of Call Center Operations
Campus Debt Solutions Nov 2014 - Sep 2015
Sales, Manager
Acceller, Inc. Oct 2009 - Jan 2015
Call Center Director and Performance Management
City Furniture Jul 2006 - Oct 2009
Customer Service Manager
Education:
University of Phoenix 2012 - 2014
Bachelors, Bachelor of Science, Human Resources Management
Burdett School 1991 - 1992
Greater Lawrence Regional Voc / Tech
Skills:
Call Centers Management Training Team Building Customer Service Customer Satisfaction Performance Management Account Management Process Improvement Call Center Leadership Recruiting Customer Experience Customer Retention Employee Relations Team Leadership Operations Management Project Management Strategic Planning Program Management Sales Vendor Management Strategy Sales Management Business Development Workforce Management Coaching Telecommunications Quality Assurance Retail Business Analysis Contract Negotiation Business Intelligence Strategic Communications Telemarketing Forecasting Sdlc Salesforce.com
Jan 2010 to Present Driver, AssociateDoral Centre Animal Clinic Miami, FL Oct 2009 to Jan 2010 ReceptionistKing Liquors Miami, FL Dec 2007 to Apr 2009 Assistant ManagerPrologistix Miami, FL Jun 2006 to Nov 2007 Warehouse Employee
Education:
Florida National College Miami, FL Aug 2006 to Aug 2008 A.S. in Radiologic Technology