Business Administration, Interdisciplinary Studies, Management
Skills
Management • Customer Service • Customer Satisfaction • Risk Management • Mortgage Banking • Team Building • Operations Management • Training • Public Speaking • Mortgage Lending • Call Centers • Volunteer Training • Leadership • Team Management • Project Management • Microsoft Excel • Microsoft Office • Business Process Improvement • Call Center Development • Call Center Administration • Leadership Development • Process Improvement • Non Profit Volunteering • Flexible Schedule • Powerpoint • Escalation Resolution • Microsoft Word • Event Management • Strategic Hiring • Volunteer Management • Volunteering • Volunteer Recruiting • Time Management • Operational Excellence • Employee Engagement • Budgets • New Hire Orientations • Nice Call Recording • Fundraising • Human Resources • Networking • Outlook • Quality Control • Social Media • Event Planning
Bank of America Jul 2018 - Jul 2019
Vice President; Consumer Banking Market Manager
24-7 Intouch Jul 2018 - Jul 2019
Campus Director
Bank of America Dec 2017 - Jun 2018
Vice President, Operations Market Manager
Bank of America Jul 2016 - Dec 2017
Vp, Market Sales Manager
Bank of America Jan 2015 - Mar 2016
Vice President; Heloc Fulfillment Unit Manager
Education:
Arizona State University 2018
Greenway High School 1998 - 2002
Skills:
Management Customer Service Customer Satisfaction Risk Management Mortgage Banking Team Building Operations Management Training Public Speaking Mortgage Lending Call Centers Volunteer Training Leadership Team Management Project Management Microsoft Excel Microsoft Office Business Process Improvement Call Center Development Call Center Administration Leadership Development Process Improvement Non Profit Volunteering Flexible Schedule Powerpoint Escalation Resolution Microsoft Word Event Management Strategic Hiring Volunteer Management Volunteering Volunteer Recruiting Time Management Operational Excellence Employee Engagement Budgets New Hire Orientations Nice Call Recording Fundraising Human Resources Networking Outlook Quality Control Social Media Event Planning