The University of Maryland Medical System
Director, Patient Experience
Fjl Process Consulting
Owner and Consultant
Columbus Regional Healthcare System 2014 - 2014
Senior Director, Patient Experience and Process Improvement
Mercy Medical Center 2013 - 2014
Director, Patient Experience
The University of Toledo 2006 - 2012
Analyst, Experience of Care
Skills:
Lean Six Sigma Organizational Leadership Cahps and Vbp Leadership Development Thought Leadership Strategic Planning Relationship Based Care Cross Functional Team Leadership Contract Negotiation Data Analysis Vendor Management Organizational Change Agent Team Building Studer Methodology Healthcare Healthcare Management Hospitals Management
Columbus Regional Health Columbus, GA 2014 to 2014 Senior Director, Patient ExperienceMERCY MEDICAL CENTER Mason City, IA 2013 to 2014 Director, Patient ExperienceTHE UNIVERSITY OF TOLEDO MEDICAL CENTER Toledo, OH 2007 to 2012 Director of Service ExcellenceThe University of Toledo - College of Medicine Toledo, OH 2005 to 2007 Manager of Diversity Programs, Faculty & Student Diversity
Education:
The University of Toledo Toledo, OH BS in CriminologyThe University of Toledo Toledo, OH BA in SpanishOwens State Community College Perrysburg, OH AAS in Criminal JusticeVillanova University Pennsylvania Certified in Six Sigma Green Belt
Skills:
Bilingual - Spanish, Lean/SixSigma, Organizational Change, Continuous Improvement, ROI Analysis
Frank Lapoint 1995 graduate of Estero High School in Estero, FL is on Classmates.com. See pictures, plan your class reunion and get caught up with Frank and other high school alumni
Frank Lapoint 1997 graduate of Springfield High School in Holland, OH is on Classmates.com. See pictures, plan your class reunion and get caught up with Frank and other high school alumni
Youtube
This is Americas a$$
Cash App just sent the fastest man on earth to the fastest place on ea...
Duration:
20s
Ernie Lapointe Family Oral History of Little ...
An oral history as told by Ernie La Pointe, great grandson of the lege...
Duration:
12m 22s
How to run 39.5 off by Bob LaPoint
from Mike Suyderhoud's Advanced Slalom Clinic.
Duration:
1m 8s
April 8, 2018
Duration:
39s
Pro Slalom Waterskiing Men's Finals - Charlot...
Pro Waterskiing Tour - 1990 Hot Summer Nights Charlotte, MI Finals wit...
Duration:
2m 38s
Finding meaning in difficult times (Interview...
Finding meaning in difficult times (Interview with Dr. Viktor Frankl)