Concentrix
Director
First Baptist Church of Hammond, In 2009 - May 2015
Principal, Hammond Baptist Schools
Convergys 2009 - May 2015
Director
Teleperformance Sep 1997 - Jun 2009
Vice President, Operations
Education:
Anderson College 1997 - 2002
Bachelors
Skills:
Management Leadership Operations Management Team Building Recruiting Call Centers Strategic Planning Customer Service Customer Satisfaction Leadership Development Team Leadership Project Management Coaching Public Speaking Call Center Customer Experience Staff Development Crm Personnel Management Time Management P&L Management Process Improvement Performance Management Training Customer Retention Call Center Development Vendor Management Bpo Nonprofits Account Management Employee Relations Workforce Management Outsourcing Team Management P&L Responsibility Executive Coaching Inbound Marketing Strategy Community Outreach Public Relations Customer Relations Human Capital Management Teaching Hiring Telemarketing Interviews Employee Training Event Planning Data Analysis