A system for optimizing server response time to polling for new e-mail messages by a client. A cache of memory storing information about a user for responding to polling queries is maintained by the server. When a polling session is established, the client transmits a query to the server. The server receives the query and reads the cache to retrieve the user information that includes the response to the query. The response read from the cache is then transmitted to the client.
Apparatus And Method For Controlling Interaction Between A Multi-Media Messaging System And An Instant Messaging System
Frederick Peter Block - Westminster CO, US Gordon Richards Brunson - Broomfield CO, US Jeffrey Forest McElroy - Columbia SC, US
Assignee:
Avaya Inc. - Basking Ridge NJ
International Classification:
H04M 11/00
US Classification:
379 8813, 379 8818, 37926509, 455466
Abstract:
A method and apparatus provide access to a plurality of instant messaging systems via a multi-media messaging system by receiving an incoming communication by the multi-media messaging system for a user of the multi-media messaging system; determining a presence of the user on one of the plurality of instant messaging systems; and establishing instant messaging communication between an originator of the incoming communication and the user. The method and apparatus also provide communication for the user via a multi-media messaging system with a plurality of instant messaging systems by broadcasting a presence of the user on the multi-media messaging system to the plurality of instant messaging systems; and establishing instant messaging communication between a person using one of the plurality of instant messaging systems and the user via the multi-media messaging system.
Method And Apparatus For Providing Called Party Information To A Coverage Point During Survivable Processor Operation
Called party information is provided during survivable processor mode operation of a branch included in a distributed private branch exchange communication system for support of features that require information identifying the called party. More particularly, a coverage path for use during survivable processor operation is enabled that establishes contact with an extension or coverage point over the public switched telephony network such that operation of system appears normal to a caller. Furthermore, for a given coverage point, the same coverage path can be used for a number of extensions, reducing administrative burden.
Orchestration Engine As An Intermediary Between Telephony Functions And Business Processes
Albert J. Baker - Eatontown NJ, US Scott Allan Schell - Westminster CO, US Frederick Peter Block - Westminster CO, US Janis R. Putman - Hillsborough NJ, US David Butler - Glen Gardner NJ, US
Assignee:
Avaya Inc. - Basking Ridge NJ
International Classification:
H04M 3/00
US Classification:
37926509, 719329
Abstract:
A technique is disclosed for interfacing business processes with telephony functions. Particularly, an orchestration engine is interposed between a business process engine that executes business processes and an enterprise telecommunications network that executes telephony functions. Acting as an intermediary between the business process engine and the telecommunications network, the orchestration engine decouples the atomic telephony functions that are required for a business application from the business logic that is used in features that comprise one or more business processes. Thus, a new protocol state, feature, or algorithm change is isolated to a single and easy-to-develop location in software.
Albert J Baker - Eatontown NJ, US Frederick Peter Block - Westminster CO, US Eileen P Rose - Manasquan NJ, US Scott Allan Schell - Westminster CO, US
Assignee:
Avaya Inc. - Basking Ridge NJ
International Classification:
H04L 12/18
US Classification:
370261, 37920201
Abstract:
A technique is disclosed that enables one or more telecommunications endpoints to subscribe to a conferencing system and to be notified of one or more conferencing events. As part of the conferencing system of the illustrative embodiment, a conference invitation server maintains information on all of the conferences that are scheduled to occur on the conferencing system, including (i) the addresses of the identified participants for each call and (ii) the conference identifier that the server generates for each call. When a conference call is going to begin, the server sends out notifications to all endpoints that are subscribed to the conference. If there are participants who are not subscribed to the conference, then alternative mechanisms for notifying participants can be used. Each subscribed endpoint then transmits a request to join the conference—either via user interaction or automatically—providing the conference identifier as part of the join request.
Accessing Of Unified Messaging System User Data Via A Standard E-Mail Client
A standards-based e-mail client (), such as an IMAP-compliant client, provides access to user data of non-e-mail applications of a unified messaging system (), such as to a user's personal greeting () of a voice mail application (), a user's data () that is used by a Web messaging application () to construct the user's home page, and to a user's choice of a fax machine () for printing faxes and any faxes enqueued () in a fax messaging application (). An association is established in an e-mail server () of the system between an application and a folder () of the user's mailbox () by means of the name given to the folder. For example, the name of a folder that is associated with a particular fax machine includes the telephone number of the fax machine. In response to the e-mail client opening () the folder, the e-mail server retrieves () the corresponding user data (e.g., personal greeting, home page data, enqueued faxes) from the associated application and presents () it in the form of an e-mail message to the client. In response to the e-mail client storing () an e-mail message to the folder, the e-mail server provides () the message contents as the corresponding user data to the associated application.
Albert J. Baker - Eatontown NJ, US Frederick Peter Block - Westminster CO, US Lincy Scaria - Union NJ, US Scott Allan Schell - Westminster CO, US
Assignee:
AVAYA TECHNOLOGY LLC - Basking Ridge NJ
International Classification:
G06F 21/22
US Classification:
726 23
Abstract:
A platform is disclosed that enables security monitoring and protection across a plurality of related telecommunications devices. The self-operating security platform of the present invention is based on a collection of security adapters that are tied together and are coupled with an orchestration engine that loads and executes workflow scripts. Workflow scripts have been used for business applications, but their usage in real-time telecommunications devices is relatively new. Each security adapter monitors a different aspect of the system for intrusions or other security threats. The specific security protection rules are taught to the security platform in a basic profile; as the security platform runs, it builds up the actual profile of how the telecommunications device performs in a normal state. In other words, the security platform “composes” new workflow scripts from basic workflow scripts. The self-expanding nature of the workflow enables the telecommunications device to learn the behavioral patterns of its users.
Associating System Requests With Sms User Responses
A messaging system can initiate a communication with one or more users through via cell phone text messages, for example using the short message service protocol. These systems often need a way to correlate user responses with system requests or queries. This problem can present challenges because the email mailbox metaphor used by cell phone user interfaces generally allows users to reply to any previously sent messages, but no message context is automatically supplied. A system that may send multiple messages to a user needs a mechanism by which the system can correlate a user-sent response to one of potentially many system-sent requests or queries. Context correlation to resolve ambiguities can be based on one or more of a dialog-based solution, a token-based solution and a keyword-based solution.
License Records
Frederick William Block
Address:
111 N Park Ave, Neenah, WI 54956
License #:
A2645744
Category:
Airmen
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