Ingram Barge Company Nov 2014 - Aug 2017
Gm, Solution Center
Pinnacle Financial Partners Nov 2014 - Aug 2017
Client Service Center Manager
Dell Nov 2009 - Apr 2014
Operations Manager, Aesd
Dell Oct 2008 - Oct 2009
Area Manager, Client Pro Support
Dell Sep 2006 - Oct 2008
Operations Manager-Warranty Parts Direct
Education:
Trevecca Nazarene University 2017 - 2018
Master of Business Administration, Masters, Organizational Leadership
Polk State College
Associates, Associate of Arts, Business Management
Polk College
Associates, Associate of Arts, Business Management
Lipscomb University
Bachelors, Organizational Leadership
Tennessee State University
Skills:
Leadership Management Call Centers Crm Process Improvement Team Building Customer Satisfaction Sales Operations Vendor Management Team Leadership Sales Program Management Cross Functional Team Leadership Customer Experience Call Center Solution Selling Salesforce.com Account Management Strategic Planning Time Management Sales Management Direct Sales Cloud Computing New Business Development Business Strategy Enterprise Software Forecasting Sales Process Negotiation Selling Channel Partners Business Development Strategy Product Management
Certifications:
Hdi Support Center Manager Itil Intermediate Service Operations Itil Foundations V3 Help Desk Institute Peoplecert Exin
2000 to 2000 Federal Services Operations ManagerAmSouth Bank Nashville, TN 1994 to 2000 Call Center ManagerComdata Network Brentwood, TN 1987 to 1994 Billing Services Representative
Education:
Tennessee State University Business EducationPolk Community College Associates in Arts in Business Management
Skills:
Mulit-Site Onboarding, Contractor Vendor Management, Career Developement; Certificatied in HDI Support Center Manager, ITIL Foundations, V3 and ITIL Intermediate Service Operations
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