Customer Support and Service • Remote Desktop • Trouble Ticket Systems • Computer Hardware/Software Installation/... • Computer Maintenance • Router and Wifi Configuration • Imaging using Ghost & ImageX • Data Center Operations • Windows XP/7/8 • Microsoft Office • Power & Hand Tools • Team Player!
First American Title Jan 2018 - Dec 2018
Print Services and Desktop Support
Los Angeles County Fire Department Jan 2017 - Oct 2017
Field Service Technician
Scientific Applications & Research Associates, (Sara) Inc. Oct 1, 2016 - Dec 2016
Systems Administrator and Desktop Support
Robert Half Aug 2016 - Oct 2016
Desktop Support and Refresh Technician
Los Angeles County Fire Department Sep 2015 - Jul 2016
Desktop Support Technician
Education:
Southern California Institute of Technology 1996 - 1997
Buena Park High School 1980 - 1982
Skills:
Field Technicians Computer Hardware Software Installation Router Configuration Equipment Repair Network Programming Hard Drives Data Center Database Administration Customer Support Shipping Systems Technical Support Billing Systems Windows Analysis Cat5E Pc Anywhere Microsoft Office Dvd Architect Video Editing Outlook Drive Test Customer Service Testing Quality Assurance Databases Help Desk Support Hardware Installation Pc Building Computer Repair Computer Maintenance Computer Operations Virus Removal Tape Backup Software Updates Rdp Electronics Repair Routers Windows 7 Windows Xp Wireless Networking Printers It Management Printer Support
Interests:
Social Services Children Economic Empowerment Civil Rights and Social Action Politics Education Environment Poverty Alleviation Science and Technology Disaster and Humanitarian Relief Human Rights Animal Welfare Arts and Culture Health
INSIGHT GLOBAL Irvine, CA Mar 2014 to Aug 2014 Desktop Support SpecialistANIXTER COMPONENTS Anaheim, CA Oct 2013 to Jan 2014 Desktop Support SpecialistRestaurant Technology Support TechnicianBuena Park, CA Mar 2011 to Feb 2012VOLTDELTA RESOURCES Orange, CA Dec 1997 to Sep 2005 Computer Operator/Billing Analyst
Education:
New Horizons Anaheim, CA 2013 Comptia Network+ CertifiedNew Horizons Anaheim, CA 2013 Compete A+ CertifiedSouthern California Institute of Technology Anaheim, CA Oct 1998 Electronic Engineering
Skills:
Customer Support and Service, Remote Desktop, Trouble Ticket Systems, Computer Hardware/Software Installation/Upgrade, Computer Maintenance, Router and Wifi Configuration, Imaging using Ghost & ImageX, Data Center Operations, Windows XP/7/8, Microsoft Office, Power & Hand Tools, Team Player!