Capital One May 2014 - Dec 2015
Fraud Detection Coordinator
Hsbc Feb 2012 - Feb 2013
Senior Customer Service Coordinator
Hsbc Mar 2012 - May 2012
Phone Banking Specialist
Hsbc Feb 2007 - Feb 2012
Customer Service Specialist
Hsbc Mar 2010 - Jul 2011
Department Test Lead
Education:
Western Governors University 2016 - 2018
Bachelors, Software Development
Itt Technical Institute - Harrisburg 1993 - 1995
Associates, Electronics Engineering
Cibola High School 1989 - 1993
Skills:
Call Centers Fraud Prevention Credit Card Fraud Banking Customer Service Process Improvement Attention To Detail Analysis Problem Solving Management Computer Maintenance Software Troubleshooting Testing Computer Hardware Troubleshooting Computer Repair Risk Management Credit Cards Fraud Detection Financial Services Credit Customer Experience Financial Risk Relationship Management Fraud Technical Support Customer Focused Service Customer Satisfaction Data Analysis Quick Learner Account Management Charismatic Leadership Microsoft Office Leadership Business Analysis Microsoft Excel Team Leadership Business Process Improvement Analytical Skills