Virginia Hospital Center Jan 2015 - Sep 2016
Executive Administrative Assistant
Verizon Jan 1984 - Jul 2013
Specialist
Jan 1984 - Jul 2013
Customer Service Representative
Education:
Strayer University 2000 - 2012
Master of Business Administration, Masters, Business Administration, Management, Business Administration and Management
Skills:
Customer Service Research Investigation/Analysis Dispute Resolution Teamwork Communication Skills Microsoft Office Account Management Process Improvement Telecommunications Billing Document Drafting and Review Requirements Gathering User Acceptance Testing Business Process Improvement Call Center Administration Business Analysis Crm Analysis Cross Functional Team Leadership Customer Satisfaction Integration Program Management Project Management Team Building
Oct 2011 to Jul 2013 Sr. AnalystVerizon Telecommunications
1984 to 2013Verizon Telecommunications
Jan 2008 to Oct 2011 Specialist
Education:
Strayer University Washington, DC 2012 MBAGeorge Washington University Washington, DC 2005 to 2006 Certificate in Project ManagementStrayer University Washington, DC 2005 BBA