Kaiser Permanente Sep 2011 - Dec 2012
Call Center Customer Service Representative
Dc Government Apr 2011 - Aug 2011
Supervisory Youth Development Representative
Manito, Inc. Aug 1999 - Jul 2010
Clinical Specialist
Education:
University of Phoenix 2009 - 2010
Master of Science, Masters, Administration of Justice, Psychology
University of Phoenix 2006 - 2008
Masters
Morningside College 1991 - 1994
Bachelors, Bachelor of Science, Criminal Justice
Duval High School (New South Wales)
Skills:
Customer Experience Donors Youth Development International Rapport Justice Social Awareness Ease Case Managment Human Resources Google Groups Community Teachable Public Safety Judicial Physical Security Students Consideration Spoken Word Cell Education Addressing Psychology Road Work Ethic Degrees Microsoft Excel Crisis Management Interviews Asset Community Outreach Peruse Supervisory Experience Organizational Structure Criminal Justice Versatile At Risk Public Relations Results Driven Conflict Resolution Security Resume Life Skills Transferable Youth Mentoring
Sep 2011 to Present Call Center Customer Service RepresentativeDepartment of Youth Rehabilitation Services Washington, DC Apr 2011 to Aug 2011 Supervisory Youth Development RepresentativeHelen Thackston Charter School York, PA Nov 2010 to Apr 2011 Paraprofessional AideManito, Inc. York, PA Aug 2000 to Jul 2010 Clinical SpecialistManito, Inc York, PA Aug 1999 to Aug 2000 Social Skills InstructorCharles H. Hickey, Jr. School for Boys Baltimore, MD Dec 1994 to Aug 1999 Assistant Group Leader
Education:
University of Phoenix Phoenix, AZ 2009 to 2010 MS in PsychologyUniversity of Phoenix Phoenix, AZ 2006 to 2008 MS in Administration of Justice and SecurityMorningside College Sioux City, IA 1991 to 1994 BS in Criminal Justice
Skills:
I have the knowledge and ability to use Microsoft Office Suite 2003/2007. In addition, I have hands-on skills with copiers, printers, fax machines, Dell desktops/laptop computers.