Genio R Borghi

Operations Professional

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Position:

Project Leader at Cisco Systems

Location:

San Francisco Bay Area

Industry:

Computer Networking

Work:

Cisco Systems since Jan 2011
Project Leader
Cisco Systems, Inc. Nov 2006 - Jan 2011
Manager, Worldwide Customer Service Operations
Cisco Systems, Inc. Aug 2004 - Nov 2006
Manager, Technical Support
Cisco Systems, Inc. Nov 1996 - Aug 2004
Reactive Delivery Manager, Operations Relationship Manager, Service Entitlement Representative
Bay Laurel Elementary School Sep 1999 - Oct 2000
Computer Instructional Specialist

Education:

Presidio School of Management 2007 - 2007
MBA, Sustainable Management UC Santa Barbara Sep 1991 - Jun 1995
BA, Political Science

Interests:

process management and reengineering, people management, communication, DMAIC, six sigma, golf, history

Honor & Awards:

• Leadership Award for outstanding management and leadership in Q4 FY09 across 200-person Customer Service organization • Graduate of Wharton/SSPA Technology Support Services Management Program (March 2006) • Named “Support Person of the Quarter” for FY Q2 2003 for outstanding support across 50-person support team • Named HTTS “Best Communicator” for FY Q1 2002 across 150-person organization • Again named HTTS “Best Communicator” for FY Q2 2003 • Have received 22 monetary awards for outstanding work over 5 years at Cisco (joined in FY Q2 2001) • Former competitive high school golfer at state level

Genio Borghi

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Location:

Redwood City, CA

Genio Borghi Redwood City, CA

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Work:

Word Tools

Oct 2011 to 2000
Founder Cisco Systems

Jan 2011 to 2000
Program Manager, Supply Chain Operations Cisco Systems

2006 to 2011
Manager, Customer Operations - Global Operations Cisco Systems

2004 to 2006
Manager, High Touch Technical Support Cisco Systems

2002 to 2004
Reactive Delivery Manager and Customer Relationship Manager FRIENDS

1997 to 1999
Stage Coordinator Cisco Systems

1996 to 1997
Service Entitlement Representative

Education:

University of California, Santa Barbara
Santa Barbara, CA
1991 to 1995
Bachelor of Arts in Political Science Wharton
Certificate in Wharton/SSPA Technology Support Services Management Certification Stanford
Certificate (50% complete) in Stanford Advanced Project Management Presidio Graduate School
San Francisco, CA
MBA (one semester) in Sustainable Business