Livevox
Senior Business Consultant
Incontact
Staff Implementation Manager
Callminer Jan 2016 - Jun 2018
Customer Success Director With Callminer
Incontact 2015 - Dec 2015
Product Marketing Manager
Incontact Aug 2013 - May 2014
Wfo Practice Manager
Education:
The Ohio State University 1999 - 2001
Bachelors, Bachelor of Arts, Theatre, Communications
Columbus State Community College 1998 - 1999
Associates, Associate of Arts, Social Psychology
Bristol Central High School 1994
Skills:
Call Centers Training Management Leadership Customer Satisfaction Vendor Management Quality Assurance Customer Experience Crm Process Improvement Call Center Customer Service Team Leadership Salesforce.com Customer Retention Workforce Management Outsourcing Contact Centers Customer Relationship Management Recruiting Project Management Coaching Telecommunications Product Management Operations Management Marketing Human Resources Voip Product Marketing Product Development Team Management Communication Training Analysis Voice Over Ip