1800Flowers.com
Director Service Center Operations and Customer Experience - Midwest Food Brands
Tower Air Jun 1992 - Apr 1999
Assistant Manager Call Center and Training
Education:
East Islip High School 1986 - 1991
Skills:
Call Centers Management Training Customer Satisfaction Retail Sales Customer Service Analysis Coaching Vendor Management Microsoft Excel Product Development Project Planning Microsoft Office Microsoft Word Team Management Powerpoint Process Scheduler Workforce Management Call Center Employee Relations Employee Learning and Development Customer Service Management Customer Relations Avaya Ip Telephony Service Center Operations Call Center Administration