Skills:
Software SKILLS Productivity/Presentation: Microsoft Office, Visio, Lotus Notes, Webmail, Outlook Helpdesk: REMEDY, Vantive, IVR, Projec Trak, SolarWinds, VNC, Remote Assistant, HEAT Management: WBS, Oracle, Microsoft Project Technical Writing: Framemaker, Forms Editor, Word Miscellaneous: Internet Explorer all versions, Tinyterm emulators, CRT emulators, Axapta accounting, custom auto industry software, Verizon Communication Manager, Sierra Wireless Watcher, Citrix, Team Viewer, numerous medical applications including Allscripts and McKesson Utilities: Norton- most products, various VPN products, McAfee viruScan and Firewall, CA Firewall and Anti-Virus, Credant, Lojack Network: Client/server technologies, Active Directory, Microsoft Exchange Hardware, Software configuration and troubleshooting of: APC Power Management, Brocade fiber switches, Nokia, SonicPro, Cisco Firewalls, Compaq, Dell, HP, IBM servers, Sun Netra, T3 servers, Sun L1000 tape library, Hitachi/HP Lightning 9000 series storage devices (DOD), Storagetek L700 tape library, Cisco, Netgear routers/switches, RAID, SCSI, IDE, EISA, Verizon, Sprint, AT&T air cards, NIC cards including EISA, Ethernet, fiber channel, gigabit, PCI